Privacy Policy
At Woodlands Bank, we believe the protection and confidentiality of customer information is our fundamental responsibility. We never lose sight of the fact that our customers' trust is our most treasured asset. We will maintain standards to ensure that your information is private and secure at all times. We do not disclose information about our present or former customers unless the following applies:
Categories of Information That We Collect
We collect non-public personal information about you from the following sources:
- Information we receive from you on applications or other forms you provide to us;
- Information that we receive from processing your accounts with us and the transactions in those accounts, as well as information that we receive from providing services to you; and
- Information we receive from a consumer reporting agency.
Categories of Information That We Disclose
We may disclose the following kinds of non-public information about you:
- Information we receive from you on applications or other forms, such as your name and address, your social security number, your assets and income and the name of your employer.
- Information we collect from processing your accounts, such as account balances, payment histories, transaction volumes, persons you make payments to or persons you receive payments from.
- Information about transactions in your accounts with us.
- Information that we receive on a credit report about you, including your credit history, your creditworthiness, credit you have outstanding with other parties and your payment history on those credits.
Categories of Third Parties to Whom We Disclose Information
We may disclose non-public personal information about you to the following types of third parties:
- Non-financial companies, such as merchants.
- We may also disclose non-public personal information about you to non-affiliated third parties as permitted by law. We do not disclose non-public personal information about former customers to non-affiliated third parties except as permitted by law;
- Financial institution with which we have a joint marketing agreement for securities and other investment products.
Cofidentiality and Security of Your Information
It is the policy of Woodlands Bank to assure that the information we have about our customers is accurate. It is also the policy of Woodlands Bank that information it has about its customers is highly confidential and should only be available to persons who have a need for the information to properly service a customer's account, act upon a customer's request or to fulfill that person's job responsibility. Woodlands Bank has extensive security procedures that ensure that its confidentiality policy is followed. Customer information is maintained in paper-based files and electronic databases. All paper based files are kept under the control of a file custodian. The custodian restricts access to every file only to bank personnel who have a need for access to the information in the file to properly carry out his or her job responsibility. The Bank's automation systems have a complex set of passwords, user identifications and terminal identifications that limits each employee's access to information in the systems to that information that he or she requires to properly carry out his or her job responsibility. In addition, Woodlands Bank has a complex system of "Firewalls" surrounding its automation systems to ensure that access by unauthorized persons is prevented.
Woodlands Bank wants you to understand how we use the information you provide and our commitment to ensure your personal privacy. You have a right to receive a copy of our Privacy Policy. If you have any questions about how we protect your confidential information or would like to receive a copy of our policy, please call your local branch office or request information.